We aim at offering you the detailed overview about your product is performing on different stages so you can take appropriate measures just in time. We develop KPIs for your product based on your product needs and business goals. These KPIs are for every stage of your product stage: introduction, growth and mature stage. Metrics such as number of users, active & inactive user percentage, and engagement graphs are some of KPIs that we include in our product performance reporting.

We also focus on product’s performance different contrasts such as initial stage, 3-month performance and yearly performance overview to evaluate how best or worst is it performing in comparison to your key competitors.

Knowledge banks are a great way to put your customer service on auto-pilot but you need to keep this section up-to-date from time to time. While reporting for our technical support solutions, we also analyze how well your knowledge centers are performing and if there is any update required. We measure how well each FAQ section is performing based on the time a customer spends on each section. Based on the failed search, we make suggestions on how to add data to the knowledge banks to improve them.

We collect data of your bounce rates, types of visitors, submitted tickets and if there’s a reduction in weekly ticketing ratio. Based on that data, we prepare report to update the knowledge centers to help customer search for their queries themselves.

In case you’re dealing with a huge email ticketing influx and have no idea how to reduce this number, our email support team is always available to resolve the challenges. Along with offering you the best email support solutions, we also update you with the stats that make your decisions smart & profitable.

Based on your submitted tickets and the number of tickets received against each problem, we can suggest changes on your processes, knowledge banks and product performance. We’ve divided our email support reporting into different stages to give you a brief insight that how this section of your technical support is performing along with chats and calls. With the data you get from our support tickets performance, you can keep even tomorrow’s customers happy.

Calls are the last stage a visitor would choose to find answers, so we examine each call interaction very carefully for you. Technical support over voice call can be a tough nut to track – but we are a tough nutcracker!

Our technical support reporting includes a brief overview of how each call interaction went for the week, month or for last 6 months. This data proves helpful for the decision-makers to take useful measures and improve the customer experience for the end user making your app/software the favorite in the market. Our call technical support reporting includes analytical insights and performance dashboards to help you make improvements to your services and fix errors/bugs.