Call Center

We ensure there’s always someone qualified to attend to your customers from and solve their queries in the minimum time possible. Our ChatPandas can provide the following services through call centre:

  • Providing a seamless customer support experience
  • Creating the most satisfied customer base
  • Taking follow ups and generating leads
  • Providing technical support regarding software issues

Our call center services include inbound and outbound calls, customer support, order processing, lead generation, appointment scheduling, and more. Our team of trained professionals is dedicated to delivering exceptional customer service, ensuring your customers feel heard and valued.

With ChatPandas, you can trust that your customers are in good hands, allowing you to focus on growing your business. Companies lose revenue when customers switch as a result of poor customer service but with ChatPandas, it is entirely avoidable.

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Managed Live Chat

From locating the right page to suggesting to the visitors the exact information they're seeking, our ChatPandas are always there to guide your visitors. We are the pioneers of Managed Live Chat services, answering the queries of your customers 24/7 in a quick and efficient manner.

Our managed live chat services ensure that no customer query is left unanswered, no matter the time of day. Our highly trained ChatPandas are available round the clock, equipped with the latest tools and technology to provide a seamless customer experience. With our live chat services, you can say goodbye to long waiting times and hello to instant, personalized support.

Our team will work with you to understand your business needs and create a customized chat solution that aligns with your goals. Let us help you elevate your customer service game with our managed live chat services.

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TechnicalSupport

Take advantage of our tech support solutions where our experts solve complex problems in a timely & efficient manner so your visitors always find answers at your website. Through our multi-channel tech support, no matter which channel a customer chooses to reach out to us, the information will be shared through all platforms. We provide level 3 tech support to include the following services:

  • Multi-channel ticket handling
  • Remote troubleshooting and remote software update
  • Product activation, billing, integration issues
  • In app technical support

Our technical support team is equipped with the latest tools and technologies to ensure prompt resolution of your customers' technical issues. We offer round-the-clock support, so your customers can reach out to us at any time, and we'll be there to assist them. With our expertise, you can be sure that your website and applications are running smoothly, with minimal downtime.

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Email Support

Whether there are inquiries, order tracking or confirmation, our ChatPandas are well versed with email support methods to attend to your customers. We can provide outstanding customer support via email includes resolving tickets, sending follow up emails and employing effective marketing strategies.

Our email support services are aimed to provide a seamless experience for your customers. Our ChatPandas are trained to handle various email queries in a timely and efficient manner. With our advanced ticketing system, we ensure that no query goes unresolved, and customers receive prompt responses.

Our marketing experts can also help you create effective email campaigns to engage with your customers and drive sales. Trust us to provide exceptional email support that will enhance your customer satisfaction and loyalty.

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Meaningful. Personal. Human.

Your best moments in Customer Experience are here.

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