We’ve been working with the team at Chat Pandas for nearly a year. During that time, they have helped us to improve our average speed of answer from nearly 10 minutes to less than 10 seconds. Our abandon rates have dropped from 30% to less than 5%. Needless to say, we have been beyond thrilled with their performance and partnership. From management to the call center staff, our Chat Panda team feels like a natural extension of our in-house customer care department.

We made a smart decision utilizing ChatPandas’ services. We were in a tough spot, our services levels were hurting, we needed an outsourcing partner fast and ChatPandas saved us. I was amazed at how they intuitively, professionally and with speed and accuracy became our partner. They are reliable experts, do what they say very professionally and they won’t let you down. I am very happy to recommend ChatPandas to anyone in search of call center outsourcing solutions.

When we were about to hire the services of ChatPandas, we were concerned whether our customers would feel comfortable talking to them. We were pleasantly surprised after we interviewed the team of agents that were proposed for our customer support team as they all had a lot of prior customer support experience. They have been available for us 24/7 and that speaks volumes about the quality of management at this firm. I would highly recommend this service to business owners anywhere.