Our prime goal is to make the support options easily accessible for your app users so they don’t enter the frustration mode. An app user, upon not finding the support button, deems the app as an incompetent as they instantly need solutions to the slightest problems as they arise. They don’t want to spend minutes just finding the support options so we keep it simple for them while devising the technical support process for your users.

Not only do we provide support, we also make support easy to find. True customer happiness happens when we reduce the steps customers need to take to get their problems solved.

Generally, the technical support revolves around bugs, missing features or features that aren’t accessible to the users. While crafting the process for your software’s technical support service, we check these areas frequently to make them available for the users. So, whenever a user opens the app and doesn’t find a feature, our agents can help them locate and make the best use of these features.

We take care of frequently reported bugs and issues and make sure to report it to our team to get the solutions as immediately as possible. So not only we provide support solutions, we consistently monitor our performance to make it better. WE also check user feedback to report product related bugs to you so you can improve it.

We make adopting technical process easier for everyone joining the technical support team with our support policy documentation. These documents highlight every technical support process, the protocols required to be followed by the agents, and an alternative approach (if required).

This document highlights the scope of tier-based support each agent is required to offer depending on the scenario. We identify the problems which are to be solved by tier 1, tier 2 and tier 3 support so everyone is clear on their responsibilities. The policy documentation also proves helpful for understanding the software compliance terms & how to deal with users having license breach issues. We also service level agreements (SLAs) to be totally transparent in front of our clients.