Usually the first course of action before someone decides to purchase a product is visiting the company’s website. While browsing, if they have a question and don’t find an answer then that is a potential sales opportunity wasted. That is how a 24/7 live chat service comes in handy
Through our live chat support, we provide instant resolution to every query a customer may have in mind while going through your website. Our objective is to provide a high first contact resolution rate at a low first response time, retaining your existing customers and increasing your conversion rates with quick and engaging communication.
If your conversion rate optimization has not made any progress, it’s time to enter the world of live chat and hire our exceptionally talented Chat Pandas to provide this service for you. We believe that every query is a sales opportunity and we engage with all your customers, answering their queries and thus increasing your sales numbers.
We provide live chat management which can help you with lead generation, sales development and other marketing processes like upselling and cross selling, thus boosting the sales of your business.
If a potential customer on your website engages with a live chat agent, they are more likely to end up with a purchase.
Our technical support team can handle all tech related queries on live chat and can instantly answer queries so that these customers don’t end up drifting away from your business in frustration.
Whether it is installations and configuration of your operating systems and applications, diagnosing malware, identifying software and hardware solutions for your customers, troubleshooting technical issues, resolving network problems or creating and implementing new processes, we do it all on your behalf!
We constantly analyze reports generated by our CRM system and set KPIs to track the performance of tech support efforts like the number of closed support tickets and problem resolution time to improve customer experience.
Are you installing a live chat platform for the first time or you have already done hundreds of conversations but want to take it up a notch?
Do you want a strategy to boost conversion rate on your website with effective communication?
Or do you have a chat support platform but need guidance with support processes?
If the answer to any of the questions above is yes, it’s time to try our industry leading Chat Pandas who are the best in business!
