— Marc Andreessen, Co-founder of Netscape
The outsourcing of operations has become a key strategy for businesses as they seek to simplify operations and drive growth. Vietnam, with its competitive labor costs, highly skilled workforce, and efficient infrastructure, has quickly emerged as a premier outsourcing destination.
Whether you're seeking to enhance customer service, automate IT operations, or handle complex back-office tasks, Vietnam's top BPO companies are stepping up with innovative solutions that offer measurable results.
In this article, we’ll spotlight the best BPO companies in Vietnam for 2025, showcasing how they’re helping businesses excel in a fast-paced digital world.
Vietnam is a leading outsourcing hub due to its growing talent pool, competitive pricing, and well-developed infrastructure. The country “Vietnam” has developed its reputation as a reliable outsourcing hub, with services ranging from BPO solutions to software development services.
The cost of outsourcing to Vietnam is significantly lower compared to other countries, providing a strategic advantage for companies seeking budget-friendly outsourcing solutions.
Following are some notable benefits that Vietnam outsourcing offers;
Cost Efficiency: Labor costs in Vietnam are among the most competitive globally, reducing operational expenses.
Access to Skilled Workforce: The integration of advanced technologies like RPA in BPO processes ensures efficiency and accuracy
Focus on Core Competencies: Businesses can focus on strategic goals by outsourcing non-core functions.
Diverse Service Offerings: Companies in Vietnam provide a range of services, including:
These services ensure that businesses can manage their back-end processes efficiently and focus on their core operations.
Looking ahead, the outsourcing market in Vietnam is set for even greater growth. It is projected to experience a compound annual growth rate (CAGR) of 11.77% from 2025 to 2029, potentially reaching a market volume of US$1,237.00 million by 2029.
This growth demonstrates Vietnam's strength as an outsourcing hub, offering significant opportunities for companies to optimize their operations.
Vietnam has firmly established itself as a global hub for outsourcing, with its BPO industry standing as a testament to the country’s commitment to quality, cost efficiency, and innovation.
By 2025, leading companies are enhancing business process outsourcing (BPO) standards. Below is an in-depth look at the top 10 BPO companies in Vietnam, highlighting their expertise, unique services, and contributions to the global outsourcing market.
The Top Outsourcing Companies In Vietnam “Chat Pandas” stands out by specializing in AI-driven customer interaction services. The company excels at providing scalable, multi-channel customer support solutions, including live chat, email support, and call center services.
By implementing AI and automation, Chat Pandas helps businesses enhance customer engagement while reducing costs through outsourcing solutions. Their customer-centric approach, backed by a well-trained team, makes them a go-to choice for companies aiming to deliver superior customer experiences at scale.
Key Services:
Outsourcing leader “Bestarion” is one of Vietnam’s fastest-growing BPO firms, providing end-to-end outsourcing services that span customer service, back-office support, and data management. Known for their precision and efficiency, Bestarion supports businesses across various industries, including retail, healthcare, and finance.
With a deep understanding of local and international market demands, Bestarion offers customized outsourcing solutions that not only optimize business processes but also help in scaling operations to meet changing market conditions.
Key Services:
The “THIEN TU,” another outsourcing firm in Vietnam, with over a decade of experience in providing high-quality outsourcing solutions to global clients. They focus on offering a comprehensive range of services, including customer support, IT helpdesk, and technical services.
THIEN TU differentiates itself by maintaining a strong emphasis on quality control, ensuring that every task is handled with precision and expertise. With a skilled workforce and state-of-the-art technology, THIEN TU is positioned as a strategic partner for businesses looking to optimize operations and maintain high customer satisfaction.
Key Services:
Another top outsourcing company “Innovature BPO” stands out in the Vietnamese industry due to its commitment to innovation and service excellence. The company provides a wide array of outsourcing services, including customer support, back-office functions, and software development. BPO technology infrastructure is essential for delivering high-quality outsourcing services without a doubt.
Innovature BPO excels at modifying its solutions according to each client's unique needs, resulting in both cost reductions and improvements in operational efficiency. With an experienced team and a forward-thinking approach, Innovature BPO helps companies expand their capabilities and access new markets, particularly in the Southeast Asian region.
Key Services:
Digitexx is a trusted BPO service provider based in Vietnam that is particularly renowned for its expertise in IT outsourcing and back-office operations. As businesses increasingly move toward digital innovation, Digitexx helps companies enhance their IT infrastructure, improve customer engagement, and manage data effectively.
With a strong focus on tech-enabled outsourcing solutions, Digitexx offers everything from cloud services and enterprise resource planning (ERP) support to customer service solutions, positioning itself as a leader in IT outsourcing and operational efficiency.
Key Services:
In Vietnam, Swiss Post Solutions belongs to a global network that offers advanced BPO services, particularly in document and workflow management. Specializing in providing digital innovative solutions, Swiss Post Solutions helps businesses automate their document-centric processes, thus enhancing overall operational efficiency.
With their deep expertise in managing large volumes of documents and data, they are particularly suited for industries such as banking, insurance, and logistics, where data accuracy and security are paramount. By leveraging advanced technologies like AI and machine learning, Swiss Post Solutions ensures that businesses can scale their operations while maintaining high standards of compliance and data security.
Key Services:
CMC Corporation is a leading player in Vietnam’s BPO and IT services sector. Outsourcing services offered by the company include software development, system integration, and IT helpdesk support. CMC’s reputation is built on its ability to provide high-quality, cost-effective solutions that help businesses achieve greater productivity and operational agility.
By combining its strong technological capabilities and local market knowledge, CMC delivers customized outsourcing services that help organizations stay ahead of the curve in an increasingly competitive global market.
Key Services:
Another outsourcing company “IntelliViet” is an emerging BPO company in Vietnam known for its focus on IT-enabled outsourcing services.
IntelliViet stands out due to its ability to integrate advanced technology into its business processes, making it a preferred partner for businesses that are looking to improve their digital presence and customer engagement through data-driven solutions.
Key Services:
Another top Transcosmos Vietnam is a part of Transcosmos Inc., a global outsourcing giant. The Transcosmos Vietnam team brings over 50 years of outsourcing experience and a global perspective to its clients. The company’s advanced infrastructure and service offerings make it a preferred partner for multinational corporations looking to expand their operations in the Southeast Asian region.
Key Services:
Last but not least “Saigon BPO” is a well-established BPO firm in Vietnam that offers a variety of outsourcing services. This company focuses on helping businesses reduce operational costs while maintaining high levels of service quality.
Saigon BPO specializes in industries such as e-commerce, healthcare, and education, where it provides specialized outsourcing services that cater to the unique needs of each sector.
Key Services:
The IT Outsourcing market in Vietnam is expected to witness significant growth in the coming years. According to projections, the revenue in this market is set to reach US$792.60M in 2025.
With this growth, Vietnam continues to be a prime destination for IT outsourcing, hosting leading companies that offer innovative and cost-effective software solutions. Below are the top 5 software outsourcing companies in Vietnam:
Top of the list is “Dev Pandas”, an emerging but well-established technology firm. As a leading software development company based in Vietnam, focusing on delivering high-quality and scalable solutions for its clients across various sectors.
The company specializes in providing high-quality services in web and mobile applications to advanced technologies like blockchain and machine learning.
Key Services:
INNOMIZE is a trailblazer in the Vietnamese software development industry, specializing in creating innovative and future-ready solutions. With deep expertise in cloud platforms, big data analytics, and mobile applications, they offer complete software development solutions.
Key Services:
As a leading software company, Adamo Software specializes in enterprise-level software development, offering sophisticated custom solutions that meet complex business requirements. With a strong focus on ERP, CRM systems, and application integration, Adamo Software is an ideal choice for businesses searching for high-impact software solutions.
Key Services:
KMS Technology is one of the most well-established IT outsourcing companies in Vietnam, offering innovative software development, QA services, and product engineering. With a focus on digital transformation, KMS partners with global enterprises to deliver impactful solutions that drive business success.
Key Services:
Savvycom is a renowned full-service software development company based in Vietnam. With a wide range of services, including mobile apps and AI-based solutions, Savvycom partners with companies across industries to deliver high-quality, scalable software solutions.
Key Services:
While there are numerous well-known companies in Vietnam, some of the leading names in the BPO and software outsourcing sectors include Chat Pandas, CMC Corporation, and Innovature BPO. Globally, these companies are recognized for their high-quality outsourcing services.
Vietnam is fast- emerging as one of the top destinations for BPO. With its highly skilled workforce, cost-effective pricing, and excellent infrastructure, Vietnam offers a competitive edge in various BPO services, including customer support, IT outsourcing, and finance and accounting services. Other popular BPO destinations include India, the Philippines, and Eastern European countries.
Vietnam offers a perfect blend of cost savings and technical expertise. With a highly skilled and educated workforce, businesses can access top-tier talents at an affordable cost compared to other outsourcing destinations.
By outsourcing BPO services to Vietnam, businesses can focus on their core operations, reduce overhead costs, and benefit from efficient processes, with skilled teams handling non-core functions.
With managed services, Vietnam for outsourcing is a good choice. Global businesses are increasingly turning to Vietnam for cost-effective, high-quality solutions that support their growth. As businesses continue to prioritize operational efficiency, Vietnam will remain a top choice for outsourcing in various industries.
Whether it's through top-notch BPO services or advanced software development, outsourcing to Vietnam helps companies not only save costs but also gain access to innovative solutions that can move their business forward in a competitive global market.
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