If you’re a business owner or manager looking for efficient ways to handle your operations, partnering with a BPO company could be the solution. In 2025, Malaysia stands out as a hub for business process outsourcing (BPO), offering a wide range of services to companies worldwide.
This article will guide you through the top BPO companies in Malaysia, detailing their strengths, specialties, and why they might be the right choice for your business. Whether you're interested in call centre services, non-voice BPO, or IT support, this guide covers everything you need to know.
Choosing a BPO company in Malaysia offers several advantages. Malaysia has a skilled workforce proficient in multiple languages, competitive labor costs, and a supportive government that fosters the growth of the business process outsourcing sector. Cities like Kuala Lumpur have become central hubs for BPO companies, offering a mix of traditional and innovative outsourcing services.
The BPO industry in Malaysia covers various sectors, including;
Making it a versatile choice for businesses worldwide. Additionally, the country’s strategic location in Southeast Asia provides easy access to global markets, making it a preferred destination for outsourcing companies.
The best BPO companies in Malaysia provide diverse services, including:
The business process outsourcing market in Malaysia is expected to reach a projected revenue of US$ 10,474.0 million by 2030.
Source: grandviewresearch.com/
Malaysia has become a leading hub for Business Process Outsourcing (BPO) services, with companies offering exceptional customer service, technical support, and back-office solutions. Here are the top 10 BPO companies in Malaysia in 2025 that stand out for their high-quality services and proven success:
Among the leaders in the Malaysian BPO industry, ChatPandas stands out as a rising star. Specializing in AI-driven customer engagement solutions, ChatPandas delivers top-notch service through both traditional call center operations and advanced digital capabilities. Their use of artificial intelligence, integrated with CRM systems, allows them to provide superior service that meets the needs of a modern, tech-savvy market.
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Located in Kuala Lumpur, Teleperformance Malaysia stands out as a premier business process outsourcing company with multilingual capabilities in over 15 languages. The company provides call center service solutions across various sectors, including healthcare, technology, and financial services.
Their contact center operations employ over 1,000 professionals who handle both inbound and outbound call centre services. Teleperformance Malaysia specializes in customer experience management and advanced analytics solutions.
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Envo BPO service excels in providing comprehensive business process outsourcing services with a focus on digital transformation. Based in Malaysia, they offer specialized solutions in non-voice BPO operations, including data processing, back-office support, and customer support services. The company maintains a strong presence in the financial and telecommunications sectors, serving clients across Southeast Asia.
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Headquartered in Kuala Lumpur, Upstream BPO has established itself as a leading provider of integrated BPO solutions. Their service portfolio includes contact center services, technical support, and specialized business process management. The company's strength lies in its ability to deliver customized solutions for both B2B and B2C clients, supported by state-of-the-art technology infrastructure.
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Another top of the list BPO “Redberry Contact Center” specializes in call center services with a focus on customer engagement solutions. Their offerings include multichannel customer support, market research, and outbound call centre services. The company has built a strong reputation for handling complex customer interactions across various industries, particularly in the retail and telecommunications sectors.
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SRG Asia Pacific provides comprehensive business service solutions with a focus on quality and efficiency. Their expertise spans across customer support, data management, and specialized BPO services. The company has developed strong capabilities in handling complex business processes for multinational clients, particularly in the Asia Pacific region.
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As a specialized center solution provider, Customer Connect Malaysia focuses on delivering high-quality customer experience services. Their offerings include multilingual support, technical assistance, and advanced contact centre operations. The company has gained recognition for its innovative approach to customer service delivery and quality management systems.
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Aegis Malaysia offers integrated business process outsourcing services with a strong focus on technology-enabled solutions. Their service portfolio includes customer lifecycle management, analytics, and specialized industry solutions. The company maintains a significant presence in Kuala Lumpur and serves a diverse client base across multiple sectors.
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RSM Malaysia stands out for its specialized business process outsourcing services in the financial and professional services sectors. Their offerings include accounting, tax services, and business advisory solutions. The company provides comprehensive support to both local and international clients, leveraging their global network and local expertise.
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Vads Berhad excels in providing integrated business process outsourcing solutions with a focus on digital services. Their offerings include contact center operations, technical support, and specialized BPO services. The company has built strong capabilities in handling complex customer interactions and business processes for various industries.
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These top companies offer a wide range of BPO services and have earned their place on the top global outsourcing list for their outstanding performance.
Choosing the right BPO service provider is crucial for your business's success. Consider the following factors:
Companies like Chat pandas, Redberry Contact Center and SRG Asia Pacific are known for their exceptional customer support and business service offerings.
When selecting a BPO company, it's important to understand the difference between Non-voice and voice BPO services.
The Voice BPO involves call centre operations such as inbound and outbound call centre services. Companies like Chat pandas, and Redberry Contact Center specialize in enhancing the customer experience through effective communication.
The Non-Voice BPO includes services like data entry, IT support, and financial management. Upstream BPO excels in providing high-quality non-voice BPO solutions.
Choosing between voice and non-voice BPO services depends on your specific business needs and goals.
Kuala Lumpur, the capital of Malaysia, has become a central hub for BPO companies due to its advanced infrastructure, multicultural workforce, and strategic location. Many BPO firms, such as Chat pandas, Upstream BPO and Envo BPO, are headquartered in Kuala Lumpur, offering easy access to international markets.
The city also benefits from strong government initiatives aimed at supporting the BPO industry, further solidifying its position as a top destination for business process outsourcing companies.
ChatPandas is one of the best BPO companies in Malaysia, known for its innovative AI-driven chatbot services, exceptional customer engagement solutions, and 24/7 support. Its ability to integrate AI with CRM systems makes it a top choice for businesses seeking efficient and scalable outsourcing solutions.
The BPO market in Malaysia is valued at over USD 6 billion and continues to grow due to its skilled workforce, cost-effectiveness, and strategic location in Southeast Asia. The sector covers a wide range of services, including customer support, IT outsourcing, and finance, attracting both regional and global businesses.
Malaysia has become a prominent destination for businesses seeking to outsource their operations. A highly skilled workforce, a competitive business environment, and a strong emphasis on customer experience position Malaysian BPO companies to effectively address the evolving needs of businesses worldwide.
By carefully assessing your requirements and selecting the appropriate BPO service provider, you can capitalize on the advantages of outsourcing and achieve substantial business growth.
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