Ensuring 24/7 Live Chat Support Availability
Stay online round the clock to answer every chat, solving visitor queries, & maintaining your positive image.
Live chats are an essential part of a buyer’s online purchase journey which calls for 24/7 live chat support service.
Why?
Because a typical buyer would’ve a lot of concerns regarding his purchases, the payment, and discounts so there should be someone behind the chatbox screen to answer their queries. Our 24/7 live chat support service is designed to help your customers find ‘ANSWERS’ for their queries or concerns.
Our live chat agents stay online round the clock to take up live chats because we never know at what time a buyer can knock back at your virtual shop, your business website with variable questions. And not being able to attend them can create a discomforting feeling that later on becomes an opinion to damage your business reputation. Staying available for live chats would also help you maintain a consistent flow of sales and ensure your business revenue growth remains unaffected.
Why Our Live Chat Support?
If you’re doubting your decision to incorporate 24/7 live chat support service, here are some of the key benefits that you can expect from our chat support experts.
Make Them Juggle Through
We understand today’s buyer’s habits who prefers to stay in touch with the company on the go and multi-tasks throughout the day. We stay closer to them either on a mobile app or on their laptop screens so whenever they want to speak with our live chat agents, they hear the message notification quickly.
A Service Where Sun Doesn’t Set
You must be aware how infrequently your website visitors hit the chat button so when they want to discuss anything, we’re here to answer their queries. We ensure that your visitors would have the feeling that there’s always someone ready to take their live chats 24/7 just on a single click.
Kill Two Birds With a Stone
Along with saving your company’s reputation, there’s another hidden advantage of implementing a live chat support service. There is no extended Call-on-Hold statuses so you can save on this type of expense that usually results in higher billing cost and a negative experience. Take chats, address the issues, and solve problems faster is our motto.
24/7 Database for Upcoming Prospects
Our 24/7 live chat support structure is focused on amplifying your marketing and sales endeavors resulting in double revenue ratio and more customer satisfaction. Below are some key operations that we use to add value in your business:
- We keep track of referral links sending traffic to your business website that adds more clarity to the visitor’s intention while he opts for live chat.
- We keep track of visitor’s gadgets, operating systems, device information and more to understand how they’re interacting with your business while pressing the live chat button.
- Our live chat experts also keep track of the stay time per visitor on the website to further understand their pain points and offer them a tailored answer that solves the query more effectively.
- Our agents get chat alerts upon a visitor’s frequent visit to the website which provides an opportunity to collect more data over visitor’s interest in a certain website section.
- We also keep track of visitor’s chat history along with collecting chat transcriptions to understand the visitor’s issues more clearly and resolve them on urgent basis.
- Our 24/7 live chat support services also include noting down the visitor’s demographics to aggregate data and create more tailored canned responses.
Increased Sales
Our motto is winning hearts by staying available 24/7 and offering a personalized chat experience. We boost your sales with oud 24/7 live chat support service by offering your visitors the right solution and incorporating upselling and cross-selling techniques. Once the visitor finds the solution to a problem, they’re more open to try something new and we cash this opportunity very wisely resulting in more sales and business revenue.
How We Optimize 24/7 Support?
In order to create brand loyalty amongst your customers, we use a personalized live chat support approach. What this specialized live chat structure does is your customers can connect with one of our live chat agents any time, from any where and get the right solution to their existing problems. Here are the steps we use to improve your live chat support structure:
- We start with your customer’s brief study that gives us a proper understanding that how our live chat agents should take their queries.
- We, then, start creating and updating the FAQs for our knowledge repository and for your business website where we redirect your visitors if require.
- We deploy and A/B testing experiment in our live chat support to make the quality better and improve our responses for the visitors.
- We observe visitor’s navigational activities and tailor our solutions accordingly to make the answer discovery relevant and valuable for them.
- We understand the human limitations and overworking can drain agent’s energy so we keep our shift limited to 8-hours for offering the visitor with an energy-filled live chat support experience.
- In order to offer 24/7 live chat support service, we keep a backup system ready in case the primary one is down due to server maintenance or any other reasons.
- We’ve structured our 24/7 live chat support service in a way that agents in each shift get help and support in shape of experienced floor managers so when required, they get the professional assistance needed to serve your website visitors.