Introduction

Welcome to ChatPandas' Privacy Policy. We understand how important privacy is to our users and we are committed to protecting it. This policy outlines how we collect, use, and safeguard the personal information that we collect from you when you use our website or services. By accessing or using our services, you agree to the terms of this policy.

Information We Collect:

We collect various types of personal information such as your name, email address, phone number, and payment information. We also collect non-personal information such as your IP address, browser type, and operating system. This information is collected to improve our services and provide a better user experience.

We may collect information about your interactions with our website and services, including the pages you visit, the features you use, and the time spent on our website. This information helps us to understand our users and tailor our services to meet their needs.

Securing Your Data

We collect information through various sources such as our website, customer support, and third-party providers. We collect information through forms, cookies, and other tracking technologies.

Additionally, we may collect information from public sources, such as social media platforms and publicly available databases. We also gather data through interactions with our customers, including chats, emails, and phone calls. We use this information to provide and improve our services, personalize the user experience, and communicate with our customers. We take appropriate measures to ensure that we collect only the necessary data and obtain consent from users where required.

Use of Information:

We use the information we collect to provide, operate, and improve our services. We also use it to communicate with you, personalize your experience, and to comply with legal requirements. Moreover, we may use the information to send you marketing communications about our products, services, promotions, and events.

You have the option to opt-out of receiving such communications at any time. We also use the information for research and analytics purposes, to troubleshoot technical issues, and to investigate and prevent fraudulent activities.

Sharing of Information:

We do not sell or rent your personal information to third parties. However, we may share your information with third-party providers who assist us in providing our services. We may also share your information in cases where we believe it is necessary to comply with legal obligations, protect our rights or the rights of others, investigate fraud, or respond to a government request.

We will always take necessary measures to ensure the protection of your information when sharing it with third parties.

Third-Party Links:

Our website may contain links to third-party websites. We are not responsible for the content or privacy practices of these websites. We recommend that you review their privacy policies before sharing any personal information. Additionally, we do not endorse any products or services offered by third-party websites and are not liable for any damages or losses that may arise from using these websites.

Accessing third-party websites is solely at your own risk and discretion. We encourage you to report any links that you believe may be inappropriate or harmful to our website.

Security Measures:

We take reasonable measures to protect your personal information from unauthorized access, disclosure, or misuse. We use industry-standard security technologies and procedures to ensure the safety of your information. We regularly review and update our security measures to protect against emerging threats. However, no method of transmission over the internet or electronic storage is completely secure.

Therefore, we cannot guarantee absolute security of your personal information. In case of any security breach, we will notify you as soon as possible and take necessary steps to mitigate the impact.

Data Retention:

We retain your personal information for as long as necessary to provide our services and to comply with legal requirements. We securely delete your personal information when it is no longer needed. In some cases, we may retain certain information for longer periods of time if required by law or necessary for legitimate business purposes.

We take measures to ensure that your personal information is securely stored and disposed of when it is no longer necessary to retain it.

Your Rights and Choices:

You have the right to access, correct, or delete your personal information. You can also opt-out of receiving promotional communications from us. Please contact us for any privacy-related requests.

Changes to Privacy Policy:

We may update this policy from time to time. We will notify you of any changes by posting the updated policy on our website. Your continued use of our services after the policy change constitutes acceptance of the updated policy. If we make significant changes to our privacy policy, we may also notify you by email or other means.

We encourage you to review our privacy policy periodically to stay informed about how we collect, use, and protect your personal information.

Contact ChatPandas:

If you have any questions or concerns about how ChatPandas collects, uses, or shares your personal information, or if you'd like to exercise your rights and choices regarding your data, please don't hesitate to reach out to us. You can contact our customer support team at any time by emailing info@chatpandas.com, and we'll get back to you as soon as possible. We take privacy seriously, and we're committed to addressing any concerns you may have.

Meaningful. Personal. Human.

Your best moments in Customer Experience are here.