A customer can opt for any channel be it call, live chat or support tickets for their queries and our job is to be present at every platform 24/7 so no question goes unattended.
Though our multi-channel tech support, no matter which channel a customer chooses to reach out to us, the information will be shared through all platforms.
We provide 3 level tech support which includes issue tracking, configuration control, remote troubleshooting, support regarding product activation, billing, integration issues and software installation.
Not only that, we also provide product training and extensive in app technical support.
We become an extension of your company providing up to tier 3 tech support which can not only convert potential buyers who look up the product on the web but can also resolve complaints from existing buyers and thus helping with customer retention.
We become an extension of your company providing up to tier 3 tech support which can not only convert potential buyers who look up the product on the web but can also resolve complaints from existing buyers and thus helping with customer retention.
At ChatPandas, we define processes and make standard operating procedures (SOPs) for our clients and undertake departmentalization which can help you with your business procedures.
Elevate your customer service with multichannel ticket management, help desk automations, CRM, billing and workflow management and live chat software.
Our infrastructure consultants use their wealth of experience to overhaul your IT environment by assessing the needs of your business.
We automate troubleshooting of network devices, set up backup procedures, CRM integration, manage network security and select a reliable platform to host your product.
We systematically quest for new product opportunities according to market needs and identify the strategy of how to market the product with respect to product, price and placement.
We closely monitor KPIs, keep in mind your marketing goals, gather all data and help you market the final product through different channels.
