Our Vision

We had an idea of establishing a global customer service provider with big ambitions and brilliant clients – and that’s how ChatPandas was born. Our vision has always been to be a leader in global customer support experience creating meaningful interactions, making a positive impact in the lives of our people, resulting in customer happiness. We are relentlessly committed to our clients and are passionate about building a community that shares our passion.

Our Mission

Our mission is to serve our clients with integrity and to redefine how outsourced customer support is delivered globally by the power of meaningful interactions. We, at Chat Pandas, are evolving towards a common goal of helping people and creating happiness, one interaction at a time. As a leading organization providing outsourced solutions, we provide exceptional customer support to our clients with people always being at the heart of our business.

IMAGINATION

In pursuit of greatness, we want our teams to think creatively. At ChatPandas, we believe that we can achieve everything our mind conceives and we keep pushing the boundaries of what can be achieved.

QUALITY

At ChatPandas, our prime directive has always been to safeguard our quality standards that ultimately sets us apart from the rest of our competitors so we make sure to never compromise on it.

CUSTOMER CENTRICITY

At ChatPandas, the customer is at the core of everything we do, and our focus is to create the best customer experience

TRUST AND INTEGRATION

When it comes to trust, we believe our teams come first and we take steps to ensure we have each other’s backs. This results in a culture where everybody is expected to speak up.

GREATNESS

We know that greatness lies in making a positive difference and it isn’t to tick the boxes of traditional customer service. Here at ChatPandas, we live with this mantra: When great is an option, good is not enough.

ACTION

We embrace our mistakes and are never afraid of being wrong and that makes us a part of the solution. At ChatPandas we make it our mission to train our employees to take small actions which will lead to big changes.