Redefining Customer Experience

Why outsource with us?

ChatPandas is not just a BPO; it's where unparalleled expertise meets cutting-edge innovation, meticulously elevating each interaction. Our focus: to consistently enhance customer experience, making every touchpoint a stepping stone towards unmatched client satisfaction.

Wow Moment Architects

Elevating every interaction to extraordinary, redefining service excellence.

CX Connoisseurs

Obsessive about customer care; infusing interactions with warmth and unmatched excellence.

Cultural Edge

Our native leadership, present 24/7, offers genuine cultural connections with insightful expertise.

Change Catalysts

Driving change, creating innovative solutions, relentlessly pursuing greatness.

Long-Term Visionaries

Committed to a 15-20 year vision, aiming for peak customer service excellence.

Defining Values

Driven by proactive action, creativity, ambition, and transparency in all we do.

Let's innovate your business potential.

Industries

At ChatPandas, we specialize in enhancing customer experiences across a broad spectrum of sectors. Our expertise is tailored to each industry’s unique needs, transforming interactions into impactful relationships. We blend deep sector knowledge with innovative strategies to elevate customer satisfaction and drive success in every engagement.

Services

ChatPandas excels in tailored customer support solutions, from intricate tier 3 technical assistance to dynamic managed live chat and email support. Our expertise in call center operations enhances each interaction, driving customer satisfaction and loyalty. We seamlessly integrate our services into your business, crafting experiences that amplify your brand. ChatPandas specializes in tailored customer support solutions, from advanced tier 3 technical support to managed live chat and email support. Our call center expertise refines interactions, fostering loyalty and seamlessly bolstering your brand's presence.

Call Center

Enhance customer engagement with our proficient call center services, offering swift query resolution and effective lead generation, boosting satisfaction and ROI.

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Managed Live Chat

Accentuate visitor interactions with our 24/7 Managed Live Chat, offering prompt, effective guidance for superior user satisfaction.

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Email Support

Expertly handle customer inquiries and follow-ups through our adept email support, combining efficient ticket resolution with strategic communication.

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Technical Support

Our tech support tackles complex issues across multiple channels with timely solutions, including remote troubleshooting and in-app assistance.

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Certifications

Certifications

Environmental Managment System

Security and Resilience - Business Continuity Managment System

Infomration Security Managment System

Security techniques Extension to ISO/IEC 27001 and ISO/IEC 27002 for privacy information management

Certificate of Compliance

Testimonials

Victoria Tauscher | Senior Manager of Outsource Operations | RVshare

"Through partnership with ChatPandas, RVShare's contact center evolved to a robust 24/7/365 service, expertly handling over half a million 2022 interactions, establishing them as an indispensable part of our team." "RVshare's partnership with ChatPandas transformed our contact center into a 24/7/365 operation, managing over half a million interactions in 2022. Their integration and commitment to top-tier customer care have made them an invaluable extension of our team."

Doug Tulumaris | Chief Marketing Officer | Cabinets To Go

Thrilled with Chat Pandas' service, their professionalism and partnership shine through in the glowing customer testimonials we've consistently received since our collaboration began two years ago.

GovTech 100 Company

"We have had positive experience during our Pilot program with Chatpandas. Chatpandas provides full service including leadership, hiring, training, quality, process improvement and premium technical support agents"

Cabinets To Go on Services provided by Chatpandas

Meaningful. Personal. Human.

Your best moments in Customer Experience are here.