ChatPandas | Capabilities - ChatPandas

With competitors a mere click away, capabilities are everything to your business.

Inbound Call Center

Have you ever thought that a call center agent is the person your client mostly interacts from your company?

Your customer support, indeed, is the face of your company. 

Even if two businesses are providing the exact same service, a good customer experience will make all the difference.

Wondering where you’ll find that?

Our team of dedicated Chat Pandas can provide 24/7 customer support, technical support, can take inbound sales, take orders, book appointments, do upgrade and renewal inquiry calls and so much more. You can sit back and relax while our agents make long lasting relationship with your clients and make new connections for you every hour of the day. 

Our inbound call center provide maximum efficacy for your demands such as:

24/7 live call answering

Customer Service

Tier 3 Tech Support

Order Processing and Upgrade

Overflow & After Hours Support

Help Desk Services

Lead generation

Disaster management

Virtual receptionist

Billing support

24 Hour Call Center Support

Do you know that most of the callers who reach voicemail will not leave a message?

That means you can lose customers if you are unavailable to them and in this competitive global economy, being unavailable means losing business.

In a world where it pays to be able to serve as many regions as possible, a 24/7 customer service network can be invaluable.

Our call center services make use of  the most advanced technology available with industry leading agents, 24/7 reliable call answering service, unmatched security protocol, round the clock reliability and even after hours call center solutions.

Outbound call centers

A great customer experience includes finding out what the customers want – even if they don’t know it – the right product, at the right price, at the right time.

Our ChatPandas are experts in cold calling, telemarketing sales, lead generation, marketing research, post-sale follow ups, new customer acquisition, customer recovery, appointment setting, and statistical data collection and can interact with customers through multiple channels.

You can do what your business does best while we handle the outsourcing heavy lifting for you. Let our agents pitch your products based on your target list, pursue qualified lead and boost your sales.

Our outbound call center can help you in a variety of cases even beyond your traditional call centers. We provide dynamic support, extensive research and end up with increased subscriptions and higher customer satisfaction. Honestly, it doesn’t get better than this!

Some of the key services we offer include –

  • Lead Generation Services
  • Appointment Setting Services
  • Direct Mail Follow-up Services
  • Cold Calling Services
  • Customer Satisfaction Surveys
  • Subscription Renewal Services
  • Customer Retention Services
  • Outbound Calling Services
  • Warm Calling
  • Sales Lead Follow-up

E-mail Follow Up and Management

Cross Cultural Sensitization

Customer experience matters as much to your foreign customers as it does your domestic.

Our ChatPandas are professionally trained in a way that they understand the complex dissimilarities of the callers. We train them to listen closely to the needs of your client, ask for clarification, exercise patience, show respect and adjust communication to low and high cultures.

Empathy is our first language.

We analyze the personality of your client and understand that how we need to be sensitive to their needs. By incorporating high quality training methods, our ChatPandas have become more culturally sensitive and tactful in call handling.

Multi-Channel Contact Center

Choose ChatPandas to provide e great customer experience on any channel your customers might choose.

We prefer to give your customers the flexibility to choose the platform that they prefer – be it phone, live chat or email – so they can make more intelligent, informed decisions and enjoy a superior support experience.

Our top priority is customer feasibility.

Our multi-channel contact center is also able to provide better customer analytics by understanding customer behavior which enhances your brand image, provides superior customer engagement and helps offer instant support increasing customer satisfaction and loyalty.

Technology and Innovation

If you need the most advanced call center solution with the best combination of experience, technology, size, capacity, and price, you have come to the right place.

With ChatPandas, you get the most advanced call center technologies available including Interactive Voice Response System (IVR), Automatic Call Distribution System and Call recording, reporting and analytics to monitor a wide array of KPIs.

Having advanced technological solutions isn’t just nice-to-have, it’s a must-have.

You can also get workforce management software, real time transcription, intelligent call routing, predictive dialer, omnichannel software, real time customer journey mapping, call scripting and escalation management.

Your Brand Culture

Preserving your brand culture is a commitment we make to you.

Our Chat Pandas are trained specifically to specialize in your brand to deliver a seamless support experience unique to your business. We continuously improve processes to understand your brand and then to uphold your brand culture and brand image.

Our goal is to act like an extension of your in-house team by retaining your customers, increasing customer satisfaction by being accessible for them 24/7 and increasing average order value.

Your customers will benefit from a customer service expertise like no other and you can relax knowing that your brand identity is in safe hands.

Employee Hiring, Training and Retention

Human to human communication surpasses all AI interactions.

And that’s why we invest a lot of resources on employee hiring, retention and training.  At ChatPandas we hire people based on the clients’ requirements and we create job descriptions based on what they would have required from a candidate in their organization

Our state-of-the-art training programs not only focus on direct skills related to product knowledge, compliance with policies, first contact resolution skills but also on soft skills like communication, requirement for a cultural change within the service, incorporating leadership, management, supervision, accountability and personal responsibility.

We regularly hold training sessions, and use technology and quality controls to manage agent performance.

Continuous Process Improvement

Process improvement has to be etched into the DNA of call center

We take steps to ensure CPI is implemented like planning for the change, preparing the team for the upcoming change, listening to the feedback and then implementing the change on a larger scale. At ChatPandas, we Implement latest technology and an integrated CRM system to facilitate customer engagement in real-time.

We perform regular QA processes, optimize agent workflows, implement agent feedback loops, reward employees and motivate them to work harder. By constantly reevaluating our QA framework and gauging the areas of improvement, we have been able to invest resources to improve our processes.

Real time monitoring

If you can’t measure it, you can’t improve it.

At Chat Pandas we pride ourselves on real time performance monitoring that oversees agent performance and monitor tasks as soon as they are carried out. With real-time data analytics, we are able to identify trends and identify potential issues as they occur, eliminating issues before they become time consuming problems.

We have performance dashboards with real time notifications and our metrics allow us to eliminate issues immediately. It empowers us to provide higher productivity, adapt to changing trends, provide consistent customer service, and improve complaint response and resolution rates.

Security and Monitoring

Security is expensive but failure is pricier.

We understand that security is critical to every business in general and ours in particular that’s why we give critical importance to security against data theft, cyber theft, fraud and more.

Our call center security has integrated solutions with all security components and business systems for a reliable approach. Our controlled access approach means only trusted personnel have access to all the sensitive information related to your business and with our proactive security system, we prevent security attacks. We have a system of file encryptions to secure digital information and keep the data confidential and also firewall protections to protect from any outside forces.

Meaningful. Personal. Human.

Your best moments in Customer Experience are here.