What’s the difference between a call center and a virtual call center?

Should you choose a physical office call center or a virtual call center to answer calls for your business (and what’s the difference)?

How to choose the right property management answering service

Young happy businesswoman talking on the phone and writing notes in office

Discover the top factors to consider, features to look for, and mistakes to avoid when choosing a answering service for your business.

When is the right time to outsource your customer support?

Considering an outsourced customer support solution? Read on to find out how it can help improve service and if it’s right for your business.

Creating Your On-Call Calendars

Call transfers, or porting? Learn the difference and see which is right for you in this article

How to improve call handling skills

It is said that if a person has a positive experience with a brand, they’ll tell one friend, but if they have a bad experience, they’ll tell three. And the first…

5 reasons to consider a virtual receptionist service for small business

Small business owners wear many different hats when it comes to running a company, losing the one currency they can never get back time . Here are 5 reasons you should…

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